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In the "quality-oriented, customer first" quality purposes, the quality of equipment and technical services to the following commitments :
1, product quality commitment
The companies that are using the equipment for a reasonable processes and materials from qualified and meet contractual quality, specifications and performance requirements. Ensure the correct valves equipment installation, operation and maintenance of normal in their life, a satisfactory performance. Upon completion of manufacturing equipment, our company to the quality of equipment and performance requirements required under the contract to conduct a detailed and comprehensive testing to ensure quality and produce products that meet the certification and inspection records. And to inform the buyer to factory inspection and acceptance equipment. Valves equipment durability debugging qualified for the installation 18 months, durability period, our company to the design, workmanship, material errors occurred inadequate or failure of any responsibility for equipment replacement and maintenance of the related costs borne by the company, while the corresponding period of replacement and repair parts quality assurance period. Quality period, our company to provide valves for warranty only collect accessories cost.
2, Technology, after-sale commitment
(1) on-site servicing of equipment installed in valves, debugging and quality assurance, we will send experienced engineers to the site for users with reliable technical services for specific
The installation and testing period : send engineers or technicians to the scene to guide the installation and provision of technical services; Provide users with the necessary training. So that users can skillfully operate; Operational test and inspection equipment to guide valves, if found by testing the quality of equipment by the original equipment performance and technical requirements are deviations, the company responsible for the settlement until meet requirements.
Quality durability period : a professional engineering and technical personnel to operate the guiding operation; During normal operations : According customer requirements, the dispatch personnel to the scene to random users. To provide maintenance services for users only receive accessories cost.
(2) technical services and technical information to ensure project quality and provide on-site installation, commissioning, maintenance and other relevant information. Ensure timely delivery of the relevant provisions of the tender documents and technical drawings. Provide users with complete equipment installation manuals, operation maintenance manuals; To the satisfaction of users with the best qualified electrical and mechanical equipment and technical services. Users with new products to keep detailed technical information.
(3) quality customer service in response to a complaint within two hours to answer; Quality of incident handling, arrived at the scene within 48 hours. Until failure so far excluded. |
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Water Power ControlValve Series